Orienting Solutions
Across the Globe
Over the last 30 years, we have come across a disconcerting divide between the provider promise and the final procurement outcome which we are mitigating through a dynamic interflow of people-driven and tech-powered solutions that are solving systemic complexities for providers and clients alike.
Why Nurture An Outcome-
Driven Relationship?
People are not commodities. At Align, we empower the experience through a culture of responsibility and accountability for sustainable success.
We focus on creating consistent, reliable and robust customer engagement across all modalities of communication by investing in value-adding partnerships that emphasize the relevance of resources and alignment of goals.
Leveraging Technologies
Here’s how we steer the future
Conversational AI
Conversational AI offers breakthrough advantages in improving customer support efficiency with its emotional integration abilities and an overall contextual understanding that can lead to higher customer satisfaction and increased business opportunities without compromising the efficiency of resolution and customer experience relationships.
Agent Assist
Agent Assistance & Guidance is essential to eliminate any chance of inaccurate responses and avoid misunderstanding that could overwhelm the customer. With real-time support, relevance, and continuous learning, Agent Assist Technology aims to offer intelligent support and serves as a valuable tool for exceptional customer interaction.
Augmentation Solutions
Augmentation Solutions allow a seamless integration that complements, enhances, and optimizes workflow systems to proactively address user feedback and enable a smooth exchange between different teams across the organization. This, in turn, levels up employee understanding and training to provide data-driven strategic insights that are highly valuable for company growth and reputation building.
Intelligent Solutions
Intelligent Solutions leverages data analytics to offer personalized resources by deep diving into customer psychology and gaining understanding derived from customer behavior. The technology strictly adheres to data privacy, security, and other data handling and governance practices that monitor and safeguard sensitive customer and business information for the organization.
Managed Digital Services
Managed Digital Services solve the purpose of providing secure quality assurance to manage different operations and digital infrastructure applications to ensure success in delivering promised performance and provide timely protection against potential threats. These are outsourced services that aid continuous support without the disadvantages of downtime that goes into maintaining an in-house team.
