Leveraging AI and automation to streamline customer support processes
Customer support is evolving with AI and automation. AI-powered Virtual Assistants offer 24/7 assistance, freeing up human agents. AI also personalizes experiences, fostering loyalty, while automation boosts efficiency and reduces errors. Despite these advancements, human touch remains crucial for complex situations. At Align, we embrace these changes as a strategic imperative, working with clients to […]
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